FAQs

Frequently Asked Questions

Tenant Questions


Can I just go see the space without giving you my CC?

We run our reservation department like a hotel" we need a cc to book a reservation. Most people dont check the space out first. If you're unhappy with the space we'll get you another space or refund your money.

Can I just give the person the information there?

We're their agent. We do it this way also becuase we are sending you to their personal address and we want to ensure their security.

Why do you need my drivers license?

We do it this way also becuase we are sending you to their personal address and we want to ensure their security. Since you will be storing stuff in a personal residence we verify that you don't have a history of theft or anything like that.

How do I know your company is legit?

You can do a Google search or I can send you some information. The CEO of Zappos.com is a part-owner of the company (which is part off Amazon). We were also a second cut on the CNBC show Shark Tank on CNBC. We have an A rating with the BBB. You could also google our company's owner, Rob Dunfey. We're legitimate.

When will I get the address?

You will get the address as soon as you have made the reservation.

What if my stuff doesn't fit?

No problem! Call us and we will hook you up with another space or issue you a refund. You have 24 hours from the initial inspection.

When Will I Get Paid?

Your first payment will be released through direct deposit (free) or through check ($.65 cents) between 5-15 days of move in. Then checks will be released every thirty days.

What If I Have a tenant and want to stop providing them space?

You can cancel with 14 days advance notice. However, the cancelation would not kick in until tenant's pre-paid balance is used.

Can I remove my space from the site once listed?

Sure! If you're space is occupied, you can just switch the listing to hidden. If you need to rent it again later, you can reactivate with one click!